Where is Chalisa based?

Chalisa is a U.S.-registered company, and we also operate from Germany.

Our brand originally started in Thailand, inspired by a Thai woman named Chalisa — she is the heart and story behind our name.

Today we work globally, but this official online store mainly serves our European customers.

Are you a real company or just an online shop?

Yes — we are a fully registered company with real people behind every order.

We manage our own customer support, logistics, tracking, and store operations.

Every order is handled and checked by our team from start to finish.

Why are your products so affordable if they look high-quality?

Because we work directly with trusted manufacturers and avoid middlemen.

This means:

• No big retail markups
  
• No extra import layers
  
• Fair prices for high-quality products
  

You get premium design and craftsmanship at a much more accessible price.

Who is behind Chalisa?

Chalisa is built by a small international team of people from Asia, Europe, and the U.S.

Our team includes fashion designers, developers, photographers, filmmakers, and creative specialists.

Together, we work to bring:

• high-quality craftsmanship
  
• modern designs
  
• and global fashion inspiration
  

to women around the world.

We believe in creativity, honesty, and making great design accessible.

How can I be sure my order will arrive?

Every Chalisa order comes with free tracked & insured shipping.

We ship every parcel within 24 hours (Mon–Sat), and you always receive a tracking link by email.

If anything ever goes wrong — delayed, stuck, or unclear tracking — just message us. We manually check the parcel and update you personally.

If your parcel is lost, you are fully protected:

We reship everything for free or refund you 100% — your choice.

How long does shipping take?

Most Chalisa orders arrive in 4–12 business days worldwide.

• Many customers receive their parcel in 4–7 days
  
• Some even faster
  
• Remote areas or busy seasons may take slightly longer
  

We always choose the fastest and safest route available.

How can I track my order?

Because every order includes tracking, you will receive an email with your:

• tracking number
  
• tracking link
  

You can check it anytime.

If the link stops updating or looks confusing, write to us — we will track it manually and send you a clear update.

My order hasn’t arrived yet — what should I do?

If the tracking looks delayed or stuck, simply contact us via email or WhatsApp.

We will check the status with our logistics partners and make sure your order reaches you safely.

If the parcel is lost, you are fully protected:

Free reship or 100% refund.

What happens if my package is lost or damaged?

Very rarely, a parcel can be lost or damaged. If it happens:

Damaged items:

Send us photos within 3 days — we will replace the item for free or refund you fully.

Lost items:

All orders include full shipping insurance — meaning you always get a:

• free reship, or
  
• 100% refund
  

Whatever you prefer.

Do you offer international shipping?

Yes — we ship worldwide.

Every order, no matter the country, includes free tracked & insured shipping.

Can I change or cancel my order?

If your order has not been shipped yet, we can update or cancel it for you.

Once shipped, changes are no longer possible — but returns are still easy under our 30-day free returns policy.

To update or cancel, please contact us quickly.

Do I have to pay customs or import duties?

• EU customers: No customs fees.
  
• Non-EU customers: Your country may charge import duties or taxes. These are not included in product prices and depend on your local customs.
  

Where do you ship from?

We ship from multiple logistics hubs to make delivery faster:

• EU fulfillment center
  
• US logistics partner
  
• Asian manufacturing & shipping hub
  

No matter where your parcel starts, it is always:

handled, monitored, and supported directly by our team.

What items can I return?

You can return any item within 30 days of delivery — including discounted items and promotion purchases.

Just send us 2–3 photos so we can confirm the item is still in normal condition (not heavily damaged).

If everything looks good, the return is approved. Simple and friendly.

How do I start a return?

Just send us an email — that’s all you need to do.

Email returns@chalisa.store with:

• Your order number
  
• A short note (“I want to return my order”)
  
• 2–3 photos of the item
  

We’ll reply quickly with the next steps.

Do you offer free return shipping?

Yes — your return is completely free.

You can use any carrier you prefer, and we will refund your return shipping cost once the parcel arrives (just send us the receipt).

EU Return Address:

Chalisa – Typhora Group LLC
Barbarossaplatz 2
50674 Köln, Germany

When will I get my refund?

Once your return arrives and is checked, we process your refund.

Refunds normally take 2–7 business days to your original payment method.

We also refund your return shipping cost.

Can I exchange my item?

Yes — simply tell us in your email what you would prefer:

• a different color
  
• a different style
  
• a different product
  

If you need something urgently, you can place a new order and return the original.

What if my item arrived damaged?

If your item arrives damaged, email us with photos within 3 days.

We will send you a free replacement or give you a full refund — your choice.

What if my parcel is lost?

You are always fully protected.

All orders include free tracked & insured shipping, meaning:

If your parcel is lost:

• We reship everything for free, or
  
• We refund you 100%
  

Whatever you prefer.

Lost parcels are very rare, but if it happens, we solve it immediately.

Who can I contact if I have questions?

We’re always here to help:

EU WhatsApp / Call: +49 151 77483506

US SMS / Call: +1 947-777-7330

General: info@chalisa.store

Returns: returns@chalisa.store

Support: help@chalisa.store

Anything else I should know?

Returns are always simple, friendly, and fully protected.

If something isn’t right, just reach out — we’ll handle the rest for you.

What payment methods do you accept?

We accept the following secure and trusted payment methods:

• American Express
  
• Apple Pay
  
• Bancontact
  
• Discover
  
• Google Pay (GPay)
  
• Maestro
  
• PayPal
  
• Shop Pay
  
• Visa
  
• Diners Club
  

All payments are processed through verified and encrypted gateways.

Is my payment information safe?

Yes — your payment is always protected.

All transactions are fully encrypted and processed through trusted, secure systems such as Shopify Payments, Stripe, and PayPal.

We never see or store your full card details, and every page of our store is secured with SSL encryption.

Do you offer PayPal Buyer Protection?

Yes.

If you choose PayPal, your order is automatically protected by PayPal Buyer Protection, giving you an extra layer of security in case anything goes wrong.

Do you support Apple Pay & Google Pay?

Yes — both are fully supported.

You can checkout instantly with one tap using Apple Pay or Google Pay, as long as your device and browser support them.

Are taxes or duties included in the price?

• EU customers: All VAT and taxes are already included in the displayed price.
  
• Customers outside the EU: Import duties or customs fees may apply depending on your country’s rules. These are not included in the product price.
  

How do I know if my payment went through?

Right after your payment is processed, you will receive an order confirmation email from Chalisa with your full order details.

If you don’t see it after a few minutes, please:

• check your spam or promotions folder, or
  
• contact us by email or WhatsApp — we can confirm your order manually.
  

Are your bags made from real leather?

We offer several material options — from premium vegan leather (PU) and textiles to genuine cow leather pieces that we are gradually adding to the collection.

Each material is chosen for its quality, durability, and look. The price always reflects the material fairly.

Why do some bags feel lighter or heavier than others?

It depends on the design and materials used.

Some pieces are made for daily comfort and lightness, while others have a more structured, luxurious, and heavier premium feel.

We offer everything from affordable everyday bags to high-end statement designs.

Are your jewelry pieces real gold or gold-plated?

Our jewelry is gold-plated, using a genuine gold layer over high-quality, hypoallergenic metals such as stainless steel or copper.

Every piece is designed to be long-lasting, tarnish-resistant, and safe for sensitive skin.

Are your jewelry pieces nickel-free and hypoallergenic?

Yes — all Chalisa jewelry is nickel-free, lead-free, and compliant with EU safety standards for hypoallergenic materials.

How long do your products last?

It depends on the material and how it’s cared for.

• Genuine leather bags can last for years.
  
• Vegan leather and textile pieces are designed for everyday ease and durability.
  

All Chalisa products are made with long-term use in mind so you can shop with confidence.

Are your shoes comfortable or just fashionable?

Both.

Our shoes combine modern style with comfort — including soft linings, flexible soles, and ergonomic fits suitable for long wear.

Higher-priced models often use premium materials for extra durability and comfort.

How does your quality compare to brands like Zara or Mango?

Many customers tell us that Chalisa items feel just as high-quality — or better — than popular high-street brands, while remaining more affordable.

We focus on timeless design, craftsmanship, and direct-to-consumer value without retail markups.

Where are your products made?

Chalisa is a modern, decentralized brand with an international design team across Asia, Europe, and the U.S.

Production is handled by trusted manufacturing partners who follow our standards for quality and fair working conditions.

Do you have real photos or videos of your products?

Yes — we regularly produce new real-life photos and videos for all collections.

You can find them on product pages and social media.

We’re constantly adding more content so you can see exactly how each item looks when worn.

Can I see customer reviews or feedback?

Absolutely.

Verified reviews and real customer photos are available on our website and social channels.

We love seeing how customers style their Chalisa bags, jewelry, and shoes — it’s a big part of our growing community.

Do I need an account to place an order?

No, you don’t need an account. You can check out as a guest anytime.

Creating an account simply makes it easier to track orders, manage returns, and save your favorite items.

How do I create an account?

You can create your Chalisa account during checkout or anytime by clicking the Account icon in the menu.

Just enter your email and follow the instructions — it takes only a few seconds.

How do I view my orders or track them?

If you have an account, just log in to see all your orders.

If you checked out as a guest, you can still use the tracking link we send by email or visit our Track Your Order page.

Can I edit or cancel my order after placing it?

If your order hasn’t been shipped yet, we can update or cancel it for you.

Please contact us as soon as possible.

Once the order is shipped, changes are no longer possible — but you can still return items following our Return Policy.

Can I add an item to my order after I’ve placed it?

If your order hasn’t been shipped yet, yes — we can add items manually for you.

If it’s already on the way, please place a new order. We will try to combine shipments when possible.

I entered the wrong address — what should I do?

Please contact us immediately at help@chalisa.store or via WhatsApp.

If your order hasn’t shipped yet, we will update the address.

If it has already been dispatched, we’ll work with the courier to redirect or return the parcel so it reaches you safely.

Can I reorder a product I previously bought?

Yes — you can reorder from your account or from the product page if the item is still in stock.

You can also sign up for our newsletter to be notified when items restock.

What if I never received an order confirmation email?

Please check your spam or promotions folder.

If you still don’t see it, contact us with your full name and payment method, and we’ll locate your order manually.

How can I contact your customer support?

You can reach us anytime — we’re always here to help.

Just send us a message via email or WhatsApp.

📧 General Support: help@chalisa.store

📧 Returns: info@chalisa.store

🌍 WhatsApp (EU): +49 151 77483506

📱 U.S. Support (SMS/Call): +1 947-777-7330

We usually reply within 24 hours — often much faster.

What languages do you support?

Our international support team can help you in English, German, Spanish, and Portuguese.

With AI translation tools, we can communicate in almost any language worldwide.

Do you use AI or real people for customer support?

We’re an AI-first company, meaning we use smart AI tools to speed up replies and help in many languages.

But don’t worry — real people always supervise and review every conversation to make sure everything is accurate and friendly.

It’s the best of both worlds: fast assistance + real human care.

How fast can I expect a reply?

We aim to respond within 24 hours on business days — usually much sooner.

During busy periods or holidays, replies may take a little longer, but we always keep you updated.

Can I reach you by phone or WhatsApp?

Yes! For anything urgent, you can contact us directly here:

🇪🇺 EU Support (WhatsApp/Call): +49 151 77483506

🇺🇸 U.S. Support (SMS/Call): +1 947-777-7330

We’re happy to help with tracking updates, returns, product questions, or anything else.

What’s the fastest way to get help?

For the quickest reply, write to us on WhatsApp or email help@chalisa.store and include:

• Your order number
  
• A short note about what you need
  

This allows our system (and support team) to find your order instantly and assist you as fast as possible.

How can I join the Chalisa community?

Chalisa is more than a fashion brand — it’s a global community of women who love style, confidence, and creativity.

You can join us by following @chalisa.en on Instagram, tagging us in your looks, and signing up for our newsletter to get updates on new collections, giveaways, and community stories.

Can I create UGC (User-Generated Content) for Chalisa?

Yes — we’re actively looking for UGC creators, beginners and experienced.

What is UGC?

UGC means short videos or photos that customers create showing how they use or style a product.

This content helps other shoppers see real-life experiences.

Easy way to join:

1) Create UGC after buying a product

• Buy any Chalisa item
  
• Film a short UGC video (show the product, unboxing, styling, daily use, etc.)
  
• Send it to us via email or Instagram
  
• If we like it and use it, you’ll receive a €25 store credit as a thank you
  
  

Where to send your UGC:

📧 collab@chalisa.store

or DM us on Instagram: @chalisa.en

We love featuring our creators — this is perfect for anyone wanting to build a portfolio, grow on social media, or earn rewards.

Can I collaborate with Chalisa as an influencer or creator?

Absolutely!

We love working with authentic voices who share our passion for fashion, design, and individuality.

If you’re a creator, model, or influencer with a matching vibe, send us your page or media kit:

📧 collab@chalisa.store

or DM: @chalisa.en

We’re always open to creative collaborations and long-term partnerships.

Are you looking for UGC creators or micro-creators?

Yes — we frequently work with small creators and UGC beginners.

If you want to build experience, portfolio pieces, or start monetizing your content, write us anytime.

Are you hiring social media or creative experts?

Yes — we’re growing fast and always looking for talent in social media, content creation, photography, design, and marketing.

If you’re passionate about digital fashion and storytelling, send your portfolio or a quick intro to:

📧 team@chalisa.store

We love discovering new talent.

Can customers be featured on your social media?

Definitely!

Tag @chalisa.en wearing Chalisa bags, jewelry, or shoes — we regularly share real customer photos and videos on our pages.

Your style inspires our whole community.

Do you work with brand ambassadors?

Yes — we sometimes open ambassador programs for passionate Chalisa supporters.

If you want to represent Chalisa in your region, keep an eye on our Instagram stories and newsletter for openings.

What kind of people are part of the Chalisa team?

Chalisa is built by a diverse international team of:

• fashion designers
  
• photographers & filmmakers
  
• tech developers
  
• AI specialists
  
• stylists
  
• influencers
  
• digital nomads
  

We’re united by one goal:

creating beautiful, accessible fashion for modern women around the world.

We believe in creativity, freedom, and growth — and we love connecting with people who share this mindset.

Where can I read your Terms of Service?

Our Terms of Service explain how our store works, how orders are handled, and what rights you have as a customer.

You can read them anytime here: Terms of Service

Do you have a Privacy Policy?

Yes — we take your privacy seriously.

Our Privacy Policy explains, in simple language, what data we collect, why we use it, and how we protect it.

We never sell your data, and you can request deletion at any time (as long as legally permitted).

You can read it here: Privacy Policy

What is your Shipping Policy?

Our Shipping Policy explains all delivery options clearly:

• Untracked Shipping (free)
  
• Tracked Shipping
  
• Tracked & Insured Shipping
  It also includes delivery times, tracking info, and what happens if a package is lost. You can find it here: Shipping Policy
  

What is your Returns & Refunds Policy?

We make returns simple and friendly.

You have 30 days to return any item.

Just email us with your order number + 2 photos, and we’ll explain the next steps.

Return shipping is paid upfront by the customer, and we refund it together with your product cost once your return arrives.

Full details are here: Returns & Refunds Policy

Do you have a Legal Notice or Company Information page?

Yes. Chalisa is operated by:

Chalisa – Typhora Group LLC
33 N Gould St
Sheridan, WY 82801, USA

EU Representation:

Heinrich Berger
Barbarossaplatz 2
50674 Cologne, Germany

For legal questions: legal@chalisa.store

You can view the full Legal Notice here: Legal Notice

How do you protect customer data and payments?

Your payment and personal data are handled through SSL-encrypted, secure systems.

Payments are processed by trusted providers such as:

• Shopify Payments
  
• Stripe
  
• PayPal
  

We never see or store your full card details, and we follow strict security and data-protection standards.

Our detailed policy is here: Privacy Policy

Is Chalisa compliant with EU and U.S. consumer laws?

Yes.

We follow:

• EU consumer protection rules
  
• GDPR
  
• U.S. e-commerce regulations
  
• International transparency standards
  

Our policies are written to be easy to read, fair, and fully compliant.

Who should I contact for legal or policy-related questions?

For policy, rights, or legal questions:

📧 legal@chalisa.store

For general questions:

📧 info@chalisa.store