FAQ
All Your Questions, Answered.
From shipping to sizing - here’s everything you need to know to enjoy your Chalisa experience.
Orders & Shipping
When will my order arrive?
When will my order arrive?
We usually ship within 1–2 business days. Delivery within the EU takes 2–5 business days, international orders may take a little longer. You’ll receive a tracking link as soon as your order is on its way.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to most countries in Europe and almost all international destinations. At checkout, you’ll see the available shipping options for your region.
How much is shipping?
How much is shipping?
We ship worldwide with tracking included. Shipping costs are €5.90 within the EU & UK, and €11.90 for international orders. All orders over €50 ship free.
For more details, please see our Shipping Policy.
Can I track my order?
Can I track my order?
Absolutely. Once your order has been shipped, you’ll receive a tracking link via email.
Returns & Refunds
Can I return an item if I don’t love it?
Can I return an item if I don’t love it?
Of course 🖤 You have 30 days after receiving your order to return items.
For more details, please see our Returns & Refunds Policy
How do I make a return?
How do I make a return?
Please visit our Returns & Refunds page to start the process.
Are returns free?
Are returns free?
Return shipping costs may vary depending on your location. In most EU countries, the first return per order is free.
Please visit our Returns & Refunds page for more details.
How long until I get my refund?
How long until I get my refund?
Once we’ve received and processed your return, refunds are usually issued within 5-10 business days to your original payment method.
Payments
Which payment methods do you accept?
Which payment methods do you accept?
We accept all major payment methods including:
- Credit & debit cards (Visa, Mastercard, Amex)
- PayPal
- Klarna (Buy Now, Pay Later) in selected regions
- Apple Pay & Google Pay
Is payment secure?
Is payment secure?
Yes, 100% secure. We use encrypted checkout and trusted providers to keep your data safe.
Products & Sizing
How do I know my size?
How do I know my size?
Each product page includes a size guide and fit information (e.g., “runs true to size” or “slightly oversized”). For shoes and accessories, you’ll also find detailed measurements.
What materials do you use?
What materials do you use?
All materials are listed on the product page - from vegan leather handbags to sterling silver jewelry. We’re transparent so you know exactly what you’re getting.
Do you restock sold-out items?
Do you restock sold-out items?
Some products are limited editions (once they’re gone, they’re gone 😢), while others may be restocked. Join our newsletter or follow us on Instagram to be the first to know.
Account & Orders
Do I need an account to shop?
Do I need an account to shop?
Nope - you can check out as a guest. But creating an account lets you track your orders, save favorites, and check out faster next time.
Can I change or cancel my order?
Can I change or cancel my order?
If your order hasn’t shipped yet, email us at help@chalisa.store as quickly as possible. We’ll do our best to adjust or cancel it before it leaves our warehouse.
Customer Care
How can I contact you?
How can I contact you?
General inquiries: info@chalisa.store
Returns: returns@chalisa.store
Support: help@chalisa.store
We answer within 24–48 hours (excluding weekends & holidays).
Do you have a phone number?
Do you have a phone number?
Yes: +1 947-777-7330 (international). For fastest replies, we recommend email.
Do you work with influencers?
Do you work with influencers?
Yes, we love collaborating with authentic voices who embody Chalisa’s vibe. Email us at collab@chalisa.store.
Where are you based?
Where are you based?
Chalisa is part of Typhora Group LLC, Sheridan, WY, USA – with an EU office in Cologne, Germany.
Where can I find your legal information?
Where can I find your legal information?
You’ll find all details in our Legal Information, Privacy Policy, and Terms of Service.
Community
Do you work with influencers?
Do you work with influencers?
Yes, we love collaborating with authentic voices who embody Chalisa’s vibe. Email us at collab@chalisa.store.
Legal & Policies
Where are you based?
Where are you based?
Chalisa is part of Typhora Group LLC, Sheridan, WY, USA – with an EU office in Cologne, Germany.
Where can I find your legal information?
Where can I find your legal information?
You’ll find all details in our Legal Information, Privacy Policy, and Terms of Service.
Didn’t find what you’re looking for?
Send us a message - we’ll be happy to help.
